Managing conflict with students in the classroom is something that many instructors struggle with. Both new teachers and those with years of experience often express anxiety and frustration about how to address some of these issues. The following tutorials are provided by the University of Minnesota’s Center for Teaching and Learning.
Why is it important to address these issues?
Managing a classroom well–balancing your instructional authority with your students’ concerns–comes with experience. Sometimes painful experience! Small problems poorly handled can distract you from teaching well and cast a pall on the semester. And while many are ready to complain about situations, we don’t often engage in constructive talk about how to manage and minimize the troublesome issues when they arise.
These scenarios help instructors think about what to do when a student complains about a great, doesn’t think s/he will ever ‘get’ the concept, misses work because of a sick child, disputes classroom or assignment directions, or asks you to meet off campus.
How to use the tutorial:
Select a scene (see below) and you’ll have a chance to view an encounter between a student and an instructor.
Following the clip, you’ll likely want to think about how you might have handled the situation—there’s no single correct approach. After you’ve formulated an opinion, you can choose to listen to several teaching consultants to see how they might have worked with the student to resolve the conflict.
Transcripts of both the scene and the advice are available on every page and further resources can be found on the workshop’s resources page.
Take a look at the scenes below…
Scene 1 – Why Did You Take Points Off?
Scene 2 – I’ll Never Get It!
Scene 3 – Could You Talk to the Professor for Us?
Scene 4 – It’s a Zoo in Here!
Scene 5 – Let’s Meet for Coffee
Scene 6 – I Had to Go to a Funeral
Scene 7 – Sorry, but I Don’t Always Understand You
Scene 8 – Do the Problem for Me!
Scene 9 – I Had a Sick Child!
Scene 10 – You Never Told Us That!