A recent study on electronic medical records (EMRs) found that they may not fulfill the promise of lowered health-care costs. This  study, and the reaction to it, illustrates much of what is wrong with technology studies, and the unintended social effects of technology itself.

Many technology studies have false ideas of how web and interaction designers actually work. We collectively tend to think of technology as a “fix” that “automagically” eliminates  “waste,” even if this is not the intent of the designers themselves (which it frequently isn’t).  But as this study points out, there are far more subtle and nuanced issues relating to technology. Specifically, technology makes it easier to do some things. Is it any surprise we end up expecting more things to be done?

Let me illustrate with EMRs.

Researchers from Harvard Medical School found that the use of electronic medical records (EMRs) is actually correlated with a higher number of diagnostic tests, such as MRIs, which in turn implies higher — not lower — health-care costs. more...

Bartle Bogle Hegarty has reportedly ended the homeless-Austinites-as-mobile-WiFi-spots experiment/publicity stunt that was one of the biggest news items to emerge out of South by Southwest 2012. There was strong backlash and, on this site, a thorough consideration of how the whole thing fit into broader political-economic currents. As a former psychiatric counselor who worked with currently or previously homeless folks, I’m happy to see any public discussion of homelessness as well as some relatively safe and transparent work opportunities—at around minimum wage—available to this often ignored population. But to me that conversation seemed to emerge more from the backlash than BBH’s actual involvement with the homeless community. I’d like to pick some of these threads up, add new ones, and consider what this incident has to say about the use of information technology as a development tool and knowledge workers’ relationships to postindustrial cities. These ideas were developed in conversation with Jason Farman, who was kind enough to provide the screencaps included below.

The Internet backbone—especially urban wireless infrastructure—generally exists as a series of nodes not remarked on, or massive nondescript buildings housing server farms just outside the attention of urban knowledge workers like myself. I don’t need to know how it happens. The infrastructural activity that undergirds so much of my work and life goes on whether I notice it or not. What’s interesting about BBH’s efforts, is that they bring the infrastructure directly into focus with mobile hotspots that you must see, name, and approach. I think the short-term publicity stunt may address the invisibility of the homeless that WiFi vendor Clarence points to, “They [residents] walk around and just see people, don’t talk to them. Past the homeless too. You don’t even see us.” But this new visibility trades invisibility for infrastructural non-awareness or acceptance. In DC, I can see the cell phone antennae in my neighborhood if I look hard enough, but I still don’t really care. BBH is asking us to accept homelessness as a feature of a wireless urban landscape to be navigated more...

Since Sarah posted on Kony yesterday, I though I would throw in my two cents on the matter. I would like to discuss claims that the Kony 2012 is a hipster movement.

Why are people claiming the movement against Kony is a hipster movement? I think it is because of three main reasons. 1) people are using social media to spread it; 2) Invisible children plays into the whole Toms shoes, suburban college student social justice movement; and 3) individuals are claiming allegiances to this social justice movement as a form of social distinction. more...

Viral media saw an interesting development last week with Invisible Children’s release of its “Kony 2012” film, which at the time of this writing has garnered well over 75 million views as well as storms of heated criticism. One could practically write entire books on the issues that Invisible Children raises – both intentionally and unintentionally – in this campaign, but for the purposes of this post I want to keep the focus fairly narrow and trained on the actual components of the video that make it successfully viral – and what that potentially indicates about how information regarding especially complex issues is diffused, as well as what difference that form of diffusion makes.

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This week, an ad agency (BBH Labs [see: previous stunt]) succeeded at its goal of grabbing headlines (see: Pitchfork and Wired) by employing homeless people as mobile WiFi hotspots for SXSW. While the scheme purports to be an attempt at “charitable innovation;” it is, in reality, a stunning expansion of neoliberal economic principles by turning exploitation into a feel-good sport.

The scheme distributes MiFi devices capable of sharing 4G connectivity to passersby. The homeless workers wear shirts that state “I’m [name], a 4G hotspot” and list the directions for connecting. Users must text the name of the homeless workers that they have encountered to a particular number and they then receive login credentials and a convenient link to a website that touts the benevolence of the ad agency responsible for helping both the user and the poor homeless person in front of them.

Users are also prompted to make a donation to the homeless person providing them with WiFi service. According to the firm’s “Director of Innovation, ” Saneel Radia, the program is a “charitable experiment” aimed at “charitable innovation.” The Homeless Hotspots website compares itself to street newspapers run by the homeless more...

In an earlier post, I wrote about the intersections of gender, technology, and economy using Apple’s “personal assistant” Siri as an example. With the recent release of the Japanese version of Siri, I thought I would provide an update on the available languages and their use of a default masculine or feminine voice.

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I actually discovered it after the project was over. The duckies, the sports racers, world-wide sandwiches, and the ugly MySpace profiles were all finished projects that had been immortalized in this strange, eclectic mix of abruptly (but expertly) edited videos. I don’t remember how I found out about “The Show with Ze Frank,” but it was probably on the recommendation of some podcast host. The web site that housed all of the videos for “The Show” was very strange for two reasons- 1) it had rubber duckies of various sizes, colors, and shapes and; 2) It was not Youtube. Today, the site has undergone only minor changes. The proprietary video player has now been replaced with a blip.tv player and there’s a button on the right that allows you to “like” every video on Facebook. “The Show” drew thousands of viewers before Youtube was the go-to place for video on the Internet. The episodes were shared between dedicated fans while Facebook was only available to people with certain college email addresses. But what is, truly remarkable about “The Show” is that you have either stopped reading this and started watching your favorite videos all over again, or you have never heard of this before but the video above has instant resonance with you. It’s playful, but incredibly honest at the same time. It’s simultaneously goofy and sincere. It’s the ur comedy viral video show and after a very successful run on Kickstarter, it’s coming back. more...

Today I bring you one example of how medical technology and body modification are converging.

The image above comes from the Georgia Institute of Technology, where they have engineered a new form of wheelchair mobility through the use of a tongue piercing. The Tongue Drive System uses a dental plate that captures the movement of the tongue piercing below, which is fashioned with a tiny magnet on top. more...

In the previous installment of this series, I set up what I characterize as the two primary areas of argument that stand against my primary claim: that social media technology and other forms of ICT, far from constraining emotional connections and the emotional power of solidarity-creating rituals, actually serve to facilitate emotions and the powerful connective work that emotional interaction does.

There are a number of ways that one could argue this is done, and Jenny Davis makes an especially pertinent argument in her post about the social cost of abstaining from digitally augmented forms of interaction. For the purposes of this piece, I want to focus my attention on the capacity of ICTs to facilitate the generation of emotional energy around contentious political action – especially contentious political action in a context of violent repression.

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It’s the kind of story that writes itself. A popular media entity, on one of the oldest forms of electronic mass media, bears the brunt of activists’ Facebook wrath. It combines two old rivalries: liberals and conservatives and new media versus old media. In case you missed it, here’s the brief synopsis of events from ABC news:

Rush Limbaugh remains in big trouble. Advertisers – 11 at last count – are pulling spots off his radio talk show because of the reaction to his calling Georgetown University law student Sandra Fluke a “slut” and a “prostitute.” Opponents are mobilizing on social media for a long campaign to try to convince even more sponsors to drop his program. Ms. Fluke herself has rejected as insufficient Mr. Limbaugh’s attempts at apology

Fluke had testified before congress about the importance of “the pill” for medical uses beyond birth control. Rush concluded that she was having so much sex that she needed the American tax payer to help defer the cost of her contraceptives. (This has led to some speculation that conservatives don’t know how hormonal birth control works.) Thousands of people are organizing to get advertisers to pull their money out of Rush Limbaugh’s show, and many of them are organizing via Twitter and Facebook. Will we be subjected to another round of technologically deterministic news stories about “cyber revolution,” or are we going to have a more nuanced conversation? More precisely, does Rush have a social media problem or has he -all things being equal- just gone too far this time? more...