media: marketing

In 1970, the day after National Guard troops killed four unarmed protesters at Kent State University, students at Southern Illinois University went to the local McDonald’s and demanded that the flag be lowered to half staff.  The franchise owner complied.

Ray Kroc, the founder of McDonald’s got wind of this and told the franchise owner to raise the flag back up to full staff. When he conplied, the students threatened to burn the place down.

The whipsawed franchise owner phoned McDonald’s CEO Fred Turner asking what to do. If Turner’s response isn’t part of the canon of management courses, it ought to be:  “The next delivery truck that arrives, have him back in to the flag pole and knock it down.”

Lands’ End now finds itself in a similar position but with no flagpole and no trucks.

You may have noticed that the most Lands’ End catalogue looks different from the other 273 they’ve sent you this year. Lots of people in a tableau rather than close ups of one model in merch. And palm trees. Palm trees? From Wisconsin? The paper too is less slick, with more of a matte finish. But what has landed Lands’ End in hot water is the four-page interview with Gloria Steinem wearing Lands’ End gear. (The text in the upper right begins, “Introducing the Legend Series, our ode to individuals who have made a difference . . . .”)

Lands’ End is in trouble – profits and sales way down – and the new CEO wanted to change the look of the catalogue if not the clothes. But that was the beginning of more trouble. First, conservatives got word of it and started criticizing Lands’ End for celebrating a woman who not only spoke out in favor of legalized abortion but who had actually had an abortion and said so. Lands’ End responded:  “It was never our intention to raise a divisive political or religious issue, so when some of our customers saw the recent promotion that way, we heard them. We sincerely apologize for any offense.”

Besides apologizing, they also wiped the Gloria material from their website. (So far, they haven’t yet asked me to return my catalogue, but who knows?)

Then the pro-Gloria forces took to Facebook and Twitter.

“I don’t intend to teach my children that anyone should do business with a company that is ashamed to even talk about feminism,”

The Washington Post says that Lands’ End, in its attempt to retroactively duck the issue, is tacking away from the trend. Companies, says WaPo, have now become “unapologetic in their stance on social issues.” Big companies –Target, Gap, Visa, Cheerios, etc. – have supported the Supreme Court decision on gay marriage or criticized Trump’s denigration of Latinos. Sears and Wal-Mart came out against the Confederate flag.

The message of these earlier moves seemed to be that the companies were willing to stake out a position they felt strongly about, even if it meant alienating some customers. Lands’ End, it appears, may have a different mindset.

Is it Lands’ End, or is it the issue? After the Charleston Church Massacre of June 2015, retreating from the Confederate flag became the majority view even in the South.3

The trend on gay marriage has also made acceptance a safe bet:

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But on abortion, the public is still split and the issue is still salient:
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Lands’ End was caught between equally strong opinions. Their dilemma on Gloria reflects their dilemma on clothing and clientele. Lands’ End wants to attract younger shoppers, who lean towards the pro-choice side, but not lose their older customers, who lean the opposite direction.
Here at the SocioBlog, we’re proud to show our colors – a bright orange Lands’ End sweater.
Originally posted at Montclair SocioBlog; cross-posted at Pacific Standard.

Jay Livingston is the chair of the Sociology Department at Montclair State University. You can follow him at Montclair SocioBlog or on Twitter.

2 (1)Our Pointlessly Gendered Products Pinterest board is funny, no doubt. When people make male and female versions of things like eggs, dog shampoo, and pickles, you can’t help but laugh. But, of course, not it’s not just funny. Here are five reasons why.

1. Pointlessly gendered products affirm the gender binary.

Generally speaking, men and women today live extraordinarily similar lives. We grow up together, go to the same schools, and have the same jobs. Outside of dating — for some of us — and making babies, gender really isn’t that important in our real, actual, daily lives.

These products are a backlash against this idea, reminding us constantly that gender is important, that it really, really matters if you’re male and female when, in fact, that’s rarely the case.

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But if there were no gender difference, there couldn’t be gender inequality; one group can’t be widely believed to be superior to the other unless there’s an Other. Hence, #1 is important for #3.

Affirming the gender binary also makes everyone who doesn’t fit into it invisible or problematic. This is, essentially, all of us. Obviously it’s a big problem for people who don’t identify as male or female or for those whose bodies don’t conform to their identity, but it’s a problem for the rest of us, too. Almost every single one of us takes significant steps every day to try to fit into this binary: what we eat, whether and how we exercise, what we wear, what we put on our faces, how we move and talk. All these things are gendered and when we do them in gendered ways we are forcing ourselves to conform to the binary.

2. Pointlessly gendered products reinforce stereotypes.

Pointlessly gendering products isn’t just about splitting us into two groups, it’s also about telling us what it means to be in one of those boxes. Each of these products is an opportunity to remind us.

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3. Pointlessly gendered products tell us explicitly that women should be subordinate to or dependent on men.

All too often, gender stereotypes are not just about difference, they’re about inequality. The products below don’t just affirm a gender binary and fill it with nonsense, they tell us in no uncertain terms that women and men are expected to play unequal roles in our society.

Girls are nurses, men are doctors:

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Girls are princesses, men are kings:

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4. Pointlessly gendered products cost women money.

Sometimes the masculine and feminine version of a product are not priced the same. When that happens, the one for women is usually the more expensive one. If women aren’t paying attention — or if it matters to them to have the “right” product — they end up shelling out more money.  Studies by the state of California, the University of Central Florida, and Consumer Reports all find that women pay more. In California, women spent the equivalent of $2,044 more a year (the study was done in 1996, so I used an inflation calculator).

This isn’t just something to get mad about. This is real money. It’s feeding your kids, tuition at a community college, or a really nice vacation. When women are charged more it harms our ability to support ourselves or lowers our quality of life.

5. Pointlessly gendered products are stupid. There are better ways to deliver what people really need.

One of the most common excuses for such products is that men and women are different, but most of the time they’re using gender as a measure of some other variable. In practice, it would be smarter and more efficient to just use the variable itself.

For example, many pointlessly gendered products advertise that the one for women is smaller and, thus, a better fit for women. The packaging on these ear buds, sent in by LaRonda M., makes this argument.

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Maybe some women would appreciate smaller earbuds, but it would still be much more straightforward to make ear buds in different sizes and let the user decide which one they wanted to use.

Products like these make smaller men and larger women invisible. They also potentially make them feel bad or constrain their choices. When the imperative for women is to be small and dainty, how do women who don’t use smaller earbuds feel?  Or, maybe the small guy who wants to learn how to play guitar never will because men’s guitars don’t fit him and he won’t be caught dead playing this:

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In sum, pointlessly gendered products aren’t just a gag. They’re a ubiquitous and aggressive ideological force, shaping how we think, what we do, and how much money we have. Let’s keep laughing, but let’s not forget that it’s serious business, too.

Lisa Wade, PhD is a professor at Occidental College. She is the author of American Hookup, a book about college sexual culture, and a textbook about gender. You can follow her on Twitter, Facebook, and Instagram.

2 (1)There was a great article in The Nation last week about social media and ad hoc credit scoring. Can Facebook assign you a score you don’t know about but that determines your life chances?

Traditional credit scores like your FICO or your Beacon score can determine your life chances. By life chances, we generally mean how much mobility you will have. Here, we mean a number created by third party companies often determines you can buy a house/car, how much house/car you can buy, how expensive buying a house/car will be for you. It can mean your parents not qualifying to co-sign a student loan for you to pay for college. These are modern iterations of life chances and credit scores are part of it.

It does not seem like Facebook is issuing a score, or a number, of your creditworthiness per se. Instead they are limiting which financial vehicles and services are offered to you in ads based on assessments of your creditworthiness.

One of the authors of The Nation piece (disclosure: a friend), Astra Taylor, points out how her Facebook ads changed when she started using Facebook to communicate with student protestors from for-profit colleges. I saw the same shift when I did a study of non-traditional students on Facebook.

You get ads like this one from DeVry:

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Although, I suspect my ads were always a little different based on my peer and family relations. Those relations are majority black. In the U.S. context that means it is likely that my social network has a lower wealth and/or status position as read through the cumulative historical impact of race on things like where we work, what jobs we have, what schools we go to, etc. But even with that, after doing my study, I got every for-profit college and “fix your student loan debt” financing scheme ad known to man.

Whether or not I know these ads are scams is entirely up to my individual cultural capital. Basically, do I know better? And if I do know better, how do I come to know it?

I happen to know better because I have an advanced education, peers with advanced educations and I read broadly. All of those are also a function of wealth and status. I won’t draw out the causal diagram I’ve got brewing in my mind but basically it would say something like, “you need wealth and status to get advantageous services offered you on the social media that overlays our social world and you need proximity wealth and status to know when those services are advantageous or not”.

It is in interesting twist on how credit scoring shapes life chances. And it runs right through social media and how a “personalized” platform can never be democratizing when the platform operates in a society defined by inequalities.

I would think of three articles/papers in conversation if I were to teach this (hint, I probably will). Healy and Fourcade on how credit scoring in a financialized social system shapes life chances is a start:

providers have learned to tailor their products in specific ways in an effort to maximize rents, transforming the sources and forms of inequality in the process.

And then Astra Taylor and Jathan Sadowski’s piece in The Nation as a nice accessible complement to that scholarly article:

Making things even more muddled, the boundary between traditional credit scoring and marketing has blurred. The big credit bureaus have long had sidelines selling marketing lists, but now various companies, including credit bureaus, create and sell “consumer evaluation,” “buying power,” and “marketing” scores, which are ingeniously devised to evade the FCRA (a 2011 presentation by FICO and Equifax’s IXI Services was titled “Enhancing Your Marketing Effectiveness and Decisions With Non-Regulated Data”). The algorithms behind these scores are designed to predict spending and whether prospective customers will be moneymakers or money-losers. Proponents claim that the scores simply facilitate advertising, and that they’re not used to approve individuals for credit offers or any other action that would trigger the FCRA. This leaves those of us who are scored with no rights or recourse.

And then there was Quinn Norton this week on The Message talking about her experiences as one of those marketers Taylor and Sadowski allude to. Norton’s piece summarizes nicely how difficult it is to opt-out of being tracked, measured and sold for profit when we use the Internet:

I could build a dossier on you. You would have a unique identifier, linked to demographically interesting facts about you that I could pull up individually or en masse. Even when you changed your ID or your name, I would still have you, based on traces and behaviors that remained the same — the same computer, the same face, the same writing style, something would give it away and I could relink you. Anonymous data is shockingly easy to de-anonymize. I would still be building a map of you. Correlating with other databases, credit card information (which has been on sale for decades, by the way), public records, voter information, a thousand little databases you never knew you were in, I could create a picture of your life so complete I would know you better than your family does, or perhaps even than you know yourself.

It is the iron cage in binary code. Not only is our social life rationalized in ways even Weber could not have imagined but it is also coded into systems in ways difficult to resist, legislate or exert political power.

Gaye Tuchman and I talk about this full rationalization in a recent paper on rationalized higher education. At our level of analysis, we can see how measurement regimes not only work at the individual level but reshape entire institutions. Of recent changes to higher education (most notably Wisconsin removing tenure from state statute causing alarm about the role of faculty in public higher education) we argue that:

In short, the for-profit college’s organizational innovation lies not in its growth but in its fully rationalized educational structure, the likes of which being touted in some form as efficiency solutions to traditional colleges who have only adopted these rationalized processes piecemeal.

And just like that we were back to the for-profit colleges that prompted Taylor and Sadowski’s article in The Nation.

Efficiencies. Ads. Credit scores. Life chances. States. Institutions. People. Inequality.

And that is how I read. All of these pieces are woven together and its a kind of (sad) fun when we can see how. Contemporary inequalities run through rationalized systems that are being perfected on social media (because its how we social), given form through institutions, and made invisible in the little bites of data we use for critical minutiae that the Internet has made it difficult to do without.

Tressie McMillan Cottom is an assistant professor of sociology at Virginia Commonwealth University.  Her doctoral research is a comparative study of the expansion of for-profit colleges.  You can follow her on twitter and at her blog, where this post originally appeared.

2 (1)Grab the tissues:

In his book named after the idea, sociologist Stjepan Meštrović describes contemporary Western societies as postemotional. By invoking the prefix “post,” he doesn’t mean to suggest that we no longer have any emotions at all, but that we have become numb to our emotions, so much so that we may not feel them the way we once did.

This, he argues, is a result of being exposed to a “daily diet of phoniness”: a barrage of emotional manipulation from every corner of culture, news, entertainment, infotainment, and advertising. In this postemotional society, our emotions have become a natural resource that, like spring water, is tapped at no cost to serve corporations with goals of maximizing mass consumption and fattening their own wallets. Even companies that make stuff like gum.

As examples, Meštrović describes how our dramas and comedies feed us fictionalized stories that take us on extreme emotional roller coasters, while their advertisements manipulate our emotions to encourage us to buy. Serious media like the news lead with the most emotionally intense stories of the day. Our own lives are usually rather humdrum, but if you watch the news, you vicariously experience trauma every day. A cop killed another kid. An earthquake has killed thousands. Little girls are kidnapped by warlords. Immigrants die by the boatload. Do you feel sad? Angry? Scared? Your friends do; you know because of Facebook, Twitter, and Tumblr. Do you need a pick me up? Here’s a kitten. Feel happy.

Importantly for Meštrović, the emotions that we encounter through these media are not our own. The happiness you feel watching a baby laughing on YouTube isn’t really your happiness, nor is it your sadness when you watch a news story about a tragedy. It’s not your daughter who has treasured your tiny offerings of love for 18 years, but you spend emotional energy on these things nevertheless.

In addition to being vicarious, the emotions we are exposed to are largely fake: from the voiceover on the latest blockbuster movie trailer, to the practiced strain in the voice of the news anchor, to the performative proposal on The Bachelor, to the enthusiasm for a cleaning product in the latest ad. These emotions are performed after being carefully filtered through focus groups and designed to appeal to the masses.

But they are so much more intense than those a typical human experiences in their daily lives, and the onslaught is so constant. Meštrović thinks we are emotionally exhausted by this experience, leaving us little energy left to feel our own, idiosyncratic emotions. We lose our ability to detect our own more nuanced emotions, which are almost always small and mundane compared the extraordinary heights of grief, rage, lust, and love that we are exposed to when the news chases down the latest mass tragedy or the movies offer up never-ending tales of epic quests. Meanwhile, in consuming the emotions of others, we get lost. We end up confused by the dissolving of the boundary between personal and vicarious; our bodies can’t tell the difference between friends on TV and those in real life.

Meštrović is worried about this not just on our behalf. He’s worried that it inures us to real tragedies because our hearts are constantly being broken, but only a little. When we are triggered to constantly feel all the feelings for all the people everywhere — real ones and fake ones — we don’t have the energy to emotionally respond to the ones that are happening right in front of us. His work was originally inspired by the bland global response to the Bosnian genocide in the ’90s, but applies equally well to the slow, stuttering response — both political and personal — to the refugees fleeing the Syrian Civil War and the constant news of yet another mass shooting in America. The emotional dilution that characterizes a postemotional society makes us less likely to take action when needed. So, when action is needed, we change our Facebook profile picture instead of taking to the streets.

Cross-posted at Business Insider and Pacific Standard.

Lisa Wade, PhD is a professor at Occidental College. She is the author of American Hookup, a book about college sexual culture, and a textbook about gender. You can follow her on Twitter, Facebook, and Instagram.

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Mr. Draper, I don’t know what it is you really believe in but I do know what it feels like to be out of place, to be disconnected, to see the whole world laid out in front of you the way other people live it. There’s something about you that tells me you know it too.

Mad Men, Season 1, Episode 1

The ending of Mad Men was brilliant. It was like a good mystery novel: once you know the solution – Don Draper creating one of the greatest ads in Madison Avenue history – you see that the clues were there all along.  You just didn’t realize what was important and what wasn’t. Neither did the characters. This was a game played between Matt Weiner and the audience.

The ending, like the entire series, was also a sociological commentary on American culture. Or rather, it was an illustration of such a commentary. The particular sociological commentary I have in mind is Philip Slater’sPursuit of Loneliness, published in 1970, the same year that this episode takes place. It’s almost as if Slater had Don Draper in mind when he wrote the book, or as if Matt Weiner had the book in mind when he wrote this episode.

In the first chapter, “I Only Work Here,” Slater outlines “three human desires that are deeply and uniquely frustrated by American culture”:

(1) the desire for community – the wish to live in trust, cooperation, and friendship with those around one.

(2) the desire for engagement – the wish to come to grips directly with one’s social and physical environment.

(3) the desire for dependence – the wish to share responsibility for the control of one’s impulses and the direction of one’s life.

The fundamental principle that gives rise to these frustrations is, of course, individualism.

Individualism is rooted in the attempt to deny the reality of human interdependence. One of the major goals of technology in America is to “free” us from the necessity of relating to, submitting to, depending upon, or controlling other people. Unfortunately, the more we have succeeded in doing this, the more we have felt disconnected, bored, lonely, unprotected, unnecessary, and unsafe.

Most of those adjectives could apply to Don Draper at this point. In earlier episodes, we have seen Don, without explanation, walk out of an important meeting at work and, like other American heroes, light out for the territory, albeit in a new Cadillac. He is estranged from his family. He is searching for something – at first a woman, who turns out to be unattainable, and then for… he doesn’t really know what. He winds up at Esalen, where revelation comes from an unlikely source, a nebbishy man named Leonard. In a group session, Leonard says:

I’ve never been interesting to anybody. I, um –  I work in an office. People walk right by me. I know they don’t see me. And I go home and I watch my wife and my kids. They don’t look up when I sit down…

I had a dream. I was on a shelf in the refrigerator. Someone closes the door and the light goes off. And I know everybody’s out there eating. And then they open the door and you see them smiling. They’re happy to see you but maybe they don’t look right at you and maybe they don’t pick you. Then the door closes again. The light goes off.

People are silent, but Don gets up, slowly moves towards Leonard and tearfully, silently, embraces him. 3

On the surface, the two men could not be more different. Don is interesting. And successful. People notice him. But he shares Leonard’s sense that his pursuit – of a new identity, of career success, of unattainable women – has left him feeling inauthentic, disconnected, and alone. “I’ve messed everything up,” he tells his sometime co-worker Peggy in a phone conversation. “I’m not the man you think I am.”

The next time we see him, he is watching from a distance as people do tai-chi on a hilltop.1b

And then he himself is sitting on a hilltop, chanting “om” in unison with a group of people. At last he is sharing something with others rather than searching for ego gratifications. 1c

And then the punch line. We cut to the Coke hilltop ad with its steadily expanding group of happy people singing in perfect harmony. 2A simple product brings universal community (“I’d like to buy the world a Coke and keep it company”). It also brings authenticity. “It’s the real thing.” Esalen and Coca-Cola. Both are offering solutions to the frustrated needs Slater identifies. But both solutions suffer from the same flaw – they are personal rather than social. A few days of spiritual healing and hot springs brings nor more social change than does a bottle of sugar water.It’s not that real change is impossible, Slater says, and in the final chapter of the book, he hopes that the strands in the fabric of American culture can be rewoven.  But optimism is difficult.
So many healthy new growths in our society are at some point blocked by the overwhelming force and rigidity of economic inequality… There’s a… ceiling of concentrated economic power that holds us back, frustrates change, locks in flexibility.

The Mad Men finale makes the same point, though with greater irony (the episode title is “Person to Person”). When we see the Coke mountaintop ad, we realize that Don Draper has bundled up his Esalen epiphany, brought it back to a huge ad agency in New York, and turned it into a commercial for one of the largest corporations in the world.

Cross-posted at Montclair SocioBlog and Pacific Standard.

Jay Livingston is the chair of the Sociology Department at Montclair State University. You can follow him at Montclair SocioBlog or on Twitter.

I don’t know for sure what holidays are like at your house, but if they resemble holidays at my house, and most houses in the US, women do almost all of the holiday preparation: decorating, gift buying and wrapping, invitations, neighborhood and church activities, cooking, cooking, more cooking, and cleaning.

Holidays are moments in the year when women, specifically, have extra responsibilities. I distinctly remember my own beloved stepmother telling me — stress making her voice taut — that she just wanted everyone to have a nice Thanksgiving. She would work herself silly to do and have all the right things so that everyone else would have a good time. Multiple this by 10 at Christmas.

This Bed, Bath, & Beyond ad, sent in by Jessica E. and Jessica S., reminded me of the crazy workload that accompanies holidays for women:

Picture_1Alone with the responsibility of making a holiday for everyone else, the woman manages to mobilize technology and goods from BB&B to make it happen. Ironically, the text reads: “When you need a hand with holiday entertaining,” but actual human help in the form of hands is absent. Apparently it’s easier for women to grow five extra arms than it is to get kids and adult men to pitch in.

Anyhoo, be a peach and give your mom a hand this holiday season.

Originally published in 2009.

Lisa Wade, PhD is a professor at Occidental College. She is the author of American Hookup, a book about college sexual culture, and a textbook about gender. You can follow her on Twitter, Facebook, and Instagram.

6a00d83451ccbc69e2010536215b89970bPre-prepared frozen meals pre-dated the Swanson “TV dinner,” but it was Swanson who brought the aluminum tray — previously only seen in taverns and airplanes — into the home.

They were motivated by opportunity and necessity. The necessity went something like this, or so the story goes: After the 1953 Thanksgiving holiday, Swanson found themselves up to their ears in turkey. They had overestimated demand, and there they were, with 260 tons of frozen turkey and the next bird holiday 364 days away. So, they slapped together a frozen turkey dinner, with peas and mashed potatoes, and held their breath.

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The opportunity was the meteoric rise of living room television sets. In 1950, only 9% of American households had TVs. By 1953, 45% of households had one. The next year, that number would rise to 56%. Swanson’s overstock of turkeys occurred at exactly the same moment that owning a television became the new hot thing. So, Swanson tied their advertising directly to TV watching, inventing the phrase “TV dinner.”

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Rumor is that Swanson wasn’t optimistic, but the dinners outsold their expectations. They planned to sell 5,000 turkey TV dinners that first year, in 1954, but they ended up selling 10 million.

So, if you celebrate Thanksgiving and are eating a TV dinner tonight instead of a whole bird, know that you, too, are part of a true American tradition.

Lisa Wade, PhD is a professor at Occidental College. She is the author of American Hookup, a book about college sexual culture, and a textbook about gender. You can follow her on Twitter, Facebook, and Instagram.

So, Star Wars is out with a new movie and instead of pretending female fans don’t exist, Disney has decided to license the Star Wars brand to Covergirl. A reader named David, intrigued, sent in a two-page ad from Cosmopolitan for analysis.

What I find interesting about this ad campaign — or, more accurately — boring, is its invitation to women to choose whether they are good or bad. “Light side or dark side. Which side are you on?” it asks. Your makeup purchases, apparently, follow.

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This is the old — and by “old” I mean ooooooooold — tradition of dividing women into good and bad. The Madonna and the whore. The woman on the pedestal and her fallen counterpart. Except Covergirl, like many cosmetics companies before that have used exactly the same gimmick, is offering women the opportunity to choose which she wants to be. Is this some sort of feminist twist? Now we get to choose whether men want to marry us or just fuck us? Great.

But that part’s just boring. What’s obnoxious about the ad campaign is the idea that, for women, what really matters about the ultimate battle between good and evil is whether it goes with her complexion. It affirms the stereotype that women are deeply trivial, shallow, and vapid. What interests us about Star Wars? Why, makeup, of course!

If David — who also noted the inclusion of a single Asian model as part of the Dark Side — hadn’t asked me to write about this, I probably wouldn’t have. It feels like low hanging fruit because it’s just makeup advertising and who cares. But this constant message that women are genuinely excited at the idea of getting to choose which color packet to use as some sort of idiotic contribution to a battle of good versus evil is corrosive.

Moreover, the constant reiteration of the idea that we are thrilled to paint our faces actually obscures the fact that we are essentially required to do so if we want to be taken seriously as professionals, potential partners or, really, valuable human beings. So, not only does this kind of message teach us not to take women seriously at all, it hides the very serious way in which we are actively forced to capitulate to the male gaze — every. damn. day. — and feed capitalism while we’re at it.

This ad isn’t asking us if we want to be on the dark side or the light side. It’s asking us if we want to wear makeup or wear makeup. It’s not a choice at all. But it sure does make subordination seem fun.

Lisa Wade, PhD is a professor at Occidental College. She is the author of American Hookup, a book about college sexual culture, and a textbook about gender. You can follow her on Twitter, Facebook, and Instagram.