Buzzfeed News recently ran a story about reputation management companies using fake online personas to help their clients cover up convictions for fraud. These firms buy up domains and create personal websites for a crowd of fake professionals (stock photo headshots and all) who share the same name as the client. The idea is that search results for the client’s name will return these websites instead, hiding any news about white collar crime.
This is a fascinating response to a big trend in criminal justice where private companies are hosting mugshots, criminal histories, and other personal information online. Sociologist Sarah Lageson studies these sites, and her research shows that these databases are often unregulated, inaccurate, and hard to correct. The result is more inequality as people struggle to fix their digital history and often have to pay private firms to clean up these records. This makes it harder to get a job, or even just to move into a new neighborhood.
The Buzzfeed story shows how this pattern flips for wealthy clients, whose money goes toward making information about their past difficult to find and difficult to trust. Beyond the criminal justice world, this is an important point about the sociology of deception and “fake news.” The goal is not necessarily to fool people with outright deception, but to create just enough uncertainty so that it isn’t worth the effort to figure out whether the information you have is correct. The time and money that come with social class make it easier to navigate uncertainty, and we need to talk about how those class inequalities can also create a motive to keep things complicated in public policy, the legal system, and other large bureaucracies.Evan Stewart is an assistant professor of sociology at University of Massachusetts Boston. You can follow him on Twitter.