The New York Times reports a rise in employee theft via gift cards:
At the Saks flagship store in Manhattan, a 23-year-old sales clerk was caught recently ringing up $130,000 in false merchandise returns and siphoning the money onto a gift card.
“Gift card fraud is spiking,” said Joshua Bamfield, author of the Global Retail Theft Barometer, an annual international survey of retailers. “To employees, this is like currency. It’s almost as good as the U.S. dollar.”
Gift card fraud is growing portion of overall retail theft:
Employee fraud involving gift cards appears to be growing sharply as retailers struggle to contain overall theft, now estimated at $36 billion a year in the industry, or 1.51 percent of retail sales, according to a leading national study. Even as total sales have been falling, employee theft and shoplifting have been rising across the United States, industry experts say, with occasional arrests making headlines.
Many of the gift card crimes are straightforward, frequently involving young sales clerks and smaller amounts than the Saks theft. Among the variations of such crimes, cashiers often do fake refunds of merchandise and then, with the amount refunded, use their registers to electronically fill gift cards, which they take. Or sometimes when shoppers buy gift cards, cashiers give them blank cards and then divert the shoppers’ money onto cards for themselves.
A criminologist who studies employee theft comments:
“The retail industry has come to the realization that, as the Pogo comic strip said, ‘We have met the enemy, and he is us,’ ” said Richard C. Hollinger, the survey’s principal author and a professor of criminology at the University of Florida.
The most common type of employee theft is “sweethearting,” in which cashiers fail to ring up or scan goods that friends or relatives present at the register, Professor Hollinger said. Stealing from the till remains a problem, too. But with gift cards continuing to grow in popularity, they are an increasingly easy target.
And…
Professor Hollinger says the rate of theft is greatest among retailers with high turnover rates and many part-time workers, who may be less loyal and under more financial pressure than full-time workers.
He also found higher theft among younger workers. “Older workers know they have a lot more to lose — promotional opportunities, health insurance, 401(k)’s and pensions,” Professor Hollinger said.
Comments 3
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bobby Jones — January 1, 2010
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Mars — January 4, 2010
Hmm... retailers who usually do not provide benefits or livable wages are seeing disloyalty from their employees? Shocking!!
Hourly pay is not sustainable for anyone who depends on it for income.
You can be scheduled for a start time but if "labor's high" (ratio of wages to sales is too high), you can be sent home in the first half hour. Nothing is guaranteed. You're only eligible for benefits if you're in management. You're paid barely above minimum wage.
Many big box retailers depend on seasonal or temporary help during especially busy times of the year - the holidays. Those people have no loyalty to the company - for the employee, the gains are much greater than the potential losses. They weren't promised a job past January, anyway.