The Cisco Fatty meme served up a cautionary tale for all the denizens of Web 2.0.  It might be me, but I think people need to lighten up.  The  Andrews v. FedEx incident is a good example highlighting this need.  In this one, a VP tweeted this candid gem on his impressions of Memphis, where FedEx headquarters are located::

“True confession but i’m in one of those towns where I scratch my head and say ‘I would die if I had to live here!'”–James Andrews

The FedEx employees were outraged.  Didn’t this clown hear the Cher cover of this Marc Cohn song?  How dare someone insult fair Memphis!  Here’s a response sent upstairs to FedEx management::

“Many of my peers and I feel this is inappropriate. We do not know the total millions of dollars FedEx Corporation pays Ketchum annually for the valuable and important work your company does for us around the globe. We are confident however, it is enough to expect a greater level of respect and awareness from someone in your position as a vice president at a major global player in your industry. A hazard of social networking is people will read what you write.”

The rest is predictable.  Finger-wagging by bystanders admonishing Andrews, an apology, and a statement by FedEx saying they are “moving on.”  Commentors on the story nailed it, in my opinion, by noting how this is a tempest in a teapot::

“People who live in small cities are always trying to prove something. They exhibit irrational pride for their little slice of nowhere. Seriously. Who cares? If James said he would die if he had to live in LA, no client would even take notice. Of if they did notice they certainly wouldn’t care. They definitely wouldn’t ship it to a gaggle of senior leaders at both companies. But talk about Memphis…..and it’s ON.”–Adrants commenter

“James Andrews had to fly into Memphis yesterday for a client meeting with FedEx, and observed, correctly, that Memphis is a hellhole…

James Andrews will never make the mistake of being honest again.”–Gawker commenter

Enough of this boring stuff, what about a political candidate with “embarrassing” Facebook photos on a private page.  Now we’re talking.  Ray Lam, a 22 year old NDP {far-left party} candidate for local office in British Columbia {False Creek-Vancouver} had the photo below surface.

bc-090422-ray-lam-facebook
Ray Lam, Ex-NDP BC Candidate-False Creek, 4 years ago at a Pride event

Lam resigned his candidacy.  Of course, let the media circus begin, along with the finger-wagging and admonishments.  The fact of the matter is that the photos of the openly gay candidate were from 4 years ago and from a campy Pride celebration.

The BC Liberals {centre-left party} were quick to jump on this Facebook faux-pas.  His opponent, Mary McNeil was shocked and outraged.  She made a statement sent to media outlets, which, of course, contained links to the Facebook photos.   In her statement, she said, “…These photos are offensive and demeaning. I’m surprised that Carole James and her NDP caucus think these photos are acceptable.”

The British Columbia Liberal Leader, Gordon Campbell was quick to point out::

“This was public information. It was on the NDP website and they have some responsibilities in terms of that. … They were totally inappropriate pictures and the NDP has some questions to answer for.”

Good point, Gordon.

Oh, wait, remember your Maui mugshot for that pesky 2003 DUI::

CRIME-Premier-Charged
BC Premier #03-02659

No resignation for a DUI, a situation which could have endangered the lives of himself and others, but there MUST be consequences for risqué photos.

In my mind, there are two issues.  (1) Do the private lives of politicians really matter?  If so, (2) the nature of Web 2.0 and subsequent iterations will make sure all dirt will have its day.  I’m not 100% sure what was on Lam’s Facebook page, but I do know the technology poses challenges for managing perceptions, as one can get tagged in photos by others.

Should we get over it?  Are we degenerating into a culture of optics?  We can say that issues of values and character matter, but are we just setting up a situation where only the squeaky clean can withstand the scrutiny in media singularity.

I guess Edgar Friendly would never make it as a politician.

Hunter S. Thompson
Hunter S. Thompson

When I heard that HuffPo was instituting standards for citizen journalists, my initial thoughts were that this is like having cinematic standards for porn or a paparazzi code of conduct.  Jeff Bercovici explains why he feels that the 2,500 or so citizen journalists should follow professional standards.  NYU Journalism prof. Jay Rosen has a different views, evident when he explained last year why he thinks that citizen journalists have a place, in light of the Mayhill Fowler dustup about her HuffPo article based on interview with Bill Clinton, where she did not reveal she was a member of the “press.”  Rosen makes a good point here::

“When we admit the validity of both we expand the social space of the press. That is a good thing. If it has pro and amateur wings maybe the press can fly again. If the pros and lots of citizens care about things like “access” maybe that will expand the accessible zone in politics. Dave Winer said it this weekend: Blow up the Beltway. My formulation is milder: expand the press!”
I understand that by professionalizing the act of journalism, it lends the institution of journalism an air of legitimacy.  There are supposedly formalized rules of engagement that engender trust {or something more like a grudging acceptance, perhaps} with subjects and readers alike.
I’m not buying it.  Jonathan Alter of Newsweek complained about Fowler, which was tantamount to whining about how his job is getting tougher with the advent of citizen journalists::
“This makes it very difficult for the rest of us to do our jobs…If you don’t have trust, you don’t get good stories. If someone comes along and uses deception to shatter that trust, she has hurt the very cause of a free flow of public information that [Fowler] claims she wants to assist. You identify yourself when you’re interviewing somebody…It’s just a form of cheating not to.”
Please.  Maybe the “trust” is really an instrumentalist manifestation of journalism beholden to capitalism.  Professional journalists need to feed a costly machine that generates revenues.  Good for them.  Although, I offer that when capitalism is tied to journalism, you often get infotainment.  Is the “trust” really a quid-pro-quo exchange of favours?  Journalists play by certain “rules” to get stories to feed a revenue-generating news machine.
Is Dateline NBC practising good journalistic integrity in its “To Catch a Predator” ruse::

Hey, alleged child molesters are an easy target, so it’s all for the best, right?  Never mind that professional journalism was found engaging in entrapment of a Assistant District Attorney who committed suicide over being targeted in the “sting” operation.

While I surmise that most professional journalists would decry these tactics and To Catch a Predator would not be viewed by many as professional journalism, it highlights how journalistic integrity within that institution is far from above reproach.

I’ve argued that satire masquerading as journalism can serve the journalistic function outside the institution of journalism.  It should be noted that Colbert and Stewart are still a part of infotainment, albeit with a different stance.  I’m all for a plurality of voices and stances in the media.  I’m more interested in the journalistic function of the fourth estate than preserving some abstract notion of the institution of journalism as a craft.  I’d rather see journalists push the envelope à la Hunter S. Thompson, rather than play it safe or curry favor with advertisers.  ¡Viva Gonzo!

Song:  The Jam, “News of the World” (1978) (#27UK Singles)

So, as we become “scanners” of content in this Web 2.0 world, what will happen to language?  As we use SMS and Twitter, bound by 140 characters, will the use of h@x0r and L33t-style words go beyond these contexts and into other modes of communications {such as e-mails and reports}?  

Maria Bartiromo-CNBC & Tickers
Maria Bartiromo-CNBC & Tickers

 

 

 

 

 

 

 

 

 

 

 

Already, there’s a shorthand one needs to “decode” on the TV tickers for news, finance {above}, weather, and sports.  Will technology reduce our written language to a lowest-common denominator?  Will a linguistic Idiocracy set in, where those with good written communication skills die off, leaving the rest of us thumbing abbreviations and smileys on handhelds :-P?

 

Additionally, are we losing our capacity to read, in an “educated” citizen of society sense?  Linguist, Naomi Baron studies technology as it relates to the evolution of language.  She warns of the implications of this and offered this observation in a 2005 LA Times article::

“Has written culture recently taken a nose drive? These are the students who grew up on Spark Notes, the popular study guides. Many of this generation are aliteratethey know how to read but don’t choose to. And abridgment of texts is now taken to extremes, with episodes from micro-novels being sent as text messages on cell phones…

Will effortless random access erode our collective respect for writing as a logical, linear process? Such respect matters because it undergirds modern education, which is premised on thought, evidence and analysis rather than memorization and dogma. Reading successive pages and chapters teaches us how to follow a sustained line of reasoning.

If we approach the written word primarily through search-and-seizure rather than sustained encounter-and-contemplation, we risk losing a critical element of what it means to be an educated, literate society. “–“Killing the written word by snippets” (11/28/05) {Emphasis added}

What about those emoticons?  Used to clarify meanings in text-based environments, are these shorthand shortcuts impoverishing our language?  

emotibastards

Or, are they just transforming how we communicate?  For example, you can be as blunt or brutal as possible, but if you follow it with a wink or a “smiley,” it plants tongue firmly in cheek.  You get your digs in, but soften the blow.  Is this playing in to the development of a passive-aggressive culture or at least a passive-aggressive written culture?  F*** you! 😉

So, in order to be understood, will be be relying more and more on communication shortcuts {text shorthand, graphics, and/or even sound} not just in SMS texting and microblogging Tweets, but in other forms of everyday communication?  I’ve seen people get frustrated with others because their irony or sarcasm wasn’t coming through.  Allow me to reintroduce the irony mark, which has been around since the late 1800s::

point_dironie_brahm
The Irony Mark/Point d'ironie

Just in case someone might be overly-literal and might not get the fact that you’re being snarky, your bases are covered.  Looking back on Baron’s quote, the big question for me has to do with the thinking process.  I linger on terms like “logical” and “linear,” as I wonder how much of our communications are moving towards the “emotional” and “hypertextual.”  The emoticon {or other shorthand symbol} and a jumbled mass of linked stream-of-consciousness utterances may be where we’re heading.  I think the thought processes may be increasingly non-linear for more and more people and logic is taking a back seat to perlocutionary acts that try to elicit a response or some kind of action/reaction from others.  This sounds a lot like advertising.  

I offer this.  Will everyday communication be a pastiche of a myriad of verbal/visual snippets?  We scan through incredible amounts of information and gain meaning from “decoding” communications and constructing gestalts.    The linear thought process of decoding and encoding meanings is subsumed by thought processes that cut and mix ideas. 

Using Twitter as an example, take this Tweet by Clay Shirky.  

shirkytweet

 

 

 

In under 140 characters he communicates several key points and offers a hyperlink to the source, but without proper sentence structure.  Nevertheless, we can get meaning from his Tweet::  (1) 3% of newspaper reading is done online, (2) cite of blog post on newspaper impressions for print/online, (3) assumption is that readers see 1/2 of the pages, (4) another assumption is that they read all articles, & (5) Clay’s quick analysis.  We combine this information with other information {bricolage} for whatever purpose at hand.  We can use web searches to get this information,  On Twitter, we can look for other information on “newspapers,” using the hashtag:: #newspapers.

newspaperhashtag1

 

 

 

 

 

 

 

 

 

 

 

 

Walter Ong in his Orality & Literacy (1982) makes the distinctions between orality {spoken word} and literacy {print}.  Part of me feels that SMS/texting and microblogging {Facebook “graffiti” & Tweeting} represent a hybrid mode, betwixt and between both orality and literacy.  Literacy is assumed, but communications are taking on more of the characteristics of the spoken word.  So, where is all of this heading?  We will communicate in ways where we try to be understood, given the technological and temporal parameters.  I think this will be increasingly distilled.  The technology will evolve towards allowing people to cut and mix text, images, multimedia, sound, etc.  Our use of language and how language enters our consciousness will evolve into new patterns.

These are musings and I welcome rebuttals.  If you use harsh language, I’d prefer you soften the blow with an emoticon or two.  😉 🙂

 

 

 

Image Credit: Bill Thompson

This blog is cross-posted here.

Twitter was a hotbed of activity this weekend. There was the Mikeyy worm {See Tweets on the Mikeyy hashtag-#mikeyy} and now the word of AmazonFail is spreading & I’m sure attitudes are being formed. TemporaryVersion has an overview of the AmazonFail fiasco. From what I have been able to ascertain, Amazon created a policy of excluding “adult” content from some searches and best-seller lists. When queried on this by a director of an erotic writers association, Amazon Member Services offered up this response::   

In consideration of our entire customer base, we exclude “adult” material from appearing in some searches and best seller lists. Since these lists are generated using sales ranks, adult materials must also be excluded from that feature.Hence, if you have further questions, kindly write back to us.

Best regards,

Ashlyn D
Member Services
Amazon.com Advantage

One of the issues is the definition of “adult content.” Those familiar with the MPAA rating system for films in the US know how ratings are determined by power in the industry. If you’re an indie filmmaker with risqué content, well, good luck. You’ll get a judgment and you’ll have to live with it. If you have the backing of a major studio, no problem. The MPAA will negotiate with you on a scene-by-scene basis. There are serious implications for getting a more “restrictive” rating, since distribution deals often hinge on appealing to the widest possible audiences. A more restrictive rating almost guarantees lower box office revenues. See This Film Is Not Yet Rated for more on this. Here’s a long trailer::

The Amazon controversy is surrounding “gay” content being deemed as “adult.” One author documents his story and voices his concerns. Like with film in the US, media content on Amazon being deemed as adult content has the effect of limiting reach to potential customers. The core of the controversy is what are the criteria for being deemed “adult.” It doesn’t seem to be evident & I can’t make sense of it. DVDs are not affected and I’ve seen different editions of the same book treated differently. For example, Anaïs Nin’s Delta of Venus 2004 edition paperback isn’t ranked {presemably as it’s adult content}, but the original 1977 hardback is {Amazon.com Sales Rank: #156,857 in Books}, albeit only available used through private sellers. Amazon has stated that there in no new adult policy and the rankings issue is a glitch. Nevertheless, the the above quote makes it clear that Amazon reserves the right to categorize content as “adult,” as it sees fit.
Enter Web 2.0.
There’s interesting sleuthing going on. Jezebel.com has a AmazonFail section and is compiling a list of titles deemed adult & a pictorial comparison. The story wasn’t picked up by the press until Web 2.0 made it a story. I’m sure Amazon is scrambling on how to deal with this PR nightmare, as consumers are spreading negative word-of-mouth and urging boycotts. I’m quite interested in seeing how this story evolves.
If this is a glitch, I think that this really shows that Amazon needs to be more up-front and explicit about what “adult” means. If Amazon was trying to be content restrictive, will they fess-up, ignore the issue, or cover it up? Given how Web 2.0 spreads information and opinions, coverups and hoping things will blow over might be adding fuel to the fail.
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This is the second installment of a series on business schools.  The first was Are Business Schools to Blame (4/7)?

Does the business school need saving?  Its “soul”?  Is there a crisis brewing where there is no faith in business knowledge or are the current economic times the result of periodic blips or a few rogue players who aren’t following the “rules”?  It depends on who you talk to.  I believe the business school is here to stay, but the challenges for competing business schools will be ones of legitimacy in the eyes of the public and relevance in an increasingly global higher education market.  

In January, Tom Ehrlich offered a commentary on business education entitled The Business of Business Education is More than Business.  Ehrlich makes this keen observation::

“The application of critical analysis and good judgment to economic issues is important for all students, but surely it is essential for students majoring in business. Business leaders need to understand the historical, cultural, scientific, organizational, and political contexts of their domain, and these are best gained through liberal education. This need raises for us a question: to what extent are undergraduates majoring in business on campuses across the country gaining these and the other attributes of a strong liberal education?”

I’m all for liberal education infused in the business curriculum, but my vision is less about checkboxes of general education requirements and more about integrating or bridging the liberal arts into the curriculum.  

“One point to consider is that, for the most part, business curricula have not ’embedded’ liberal arts into the student’s program of study, but rather have isolated it, by separating it from the business education process.”

–Chew & McInnis-Bowers (2004), “Blending liberal arts & business education”

I think one of the ways that higher education provides value is helping students connect concepts and synthesize knowledge, but my experience is that it takes quite a bit of work to truly incorporate the liberal arts and social sciences into syllabi, let alone curriculae.  I’m talking about the epistemology of business.  Countering the received-view is no mean feat.  Given my own liberal education {along with 3 business degrees}, I can draw upon Kuhn’s The Structure of Scientific Revolutions.  Some may argue that the received views of business and business education are fine.  There is no crisis at hand, in Kuhnian terms, leading to “revolutionary science”.*  Why fix what ain’t broke?  Well, that’s one way to go.

The fact of the matter is that the problems/issues of the financial sector have been in the news for a decade in mainstream sources like PBS Frontline.

These stories can help all students to think critically about the business of business.  {I tell mine to even have a healthy skepticism of the Frontline videos.}  These videos are excellent points of departure for the interdisciplinary integration of liberal learning and business.  One common thread of most of these Frontline stories is an emphasis on the social relations of markets.  Enter Stanford Sociologist, Mark Granovetter, who published a very influential sociology paper on “embeddedness” in 1985.  Embeddedness denotes a situation where economic relations between individuals and/or firms are couched in actual social networks, as opposed to an idealized market of rational behaviors.  Granovetter cites a study of the business practice of auditing that illuminated unpredicted results::

“Audits of parts by the central office were supposed to be conducted on a surprise basis, but warning was typically surreptitiously given. The high level of cooperation shown in these internal audits is suggested by the following account: ‘Notice that a count of parts was to begin provoked a flurry among the executives to hide certain parts and equipment . . . materials not to be counted were moved to: 1) little-known and inaccessible spots; 2) basements and pits that were dirty and therefore unlikely to be examined; 3) departments that had already been inspected and that could be approached circuitously while the counters were en route between official storage areas and 4) places where materials and supplies might be used as a camouflage for parts. . . . As the practice developed, cooperation among the [department] chiefs to use each other’s storage areas and available pits became well organized and smoothly functioning’ (Dalton 1959, pp. 48-49).

Dalton’s work shows brilliantly that cost accounting of all kinds is a highly arbitrary and therefore easily politicized process rather than a technical procedure decided on grounds of efficiency.”  

–Mark Granovetter (1985), “Economic Action and Social Structure: The Problem of Embeddedness”

A-ha!  While auditing may serve a rational economic function to increase efficiencies or ensure compliance, the reality is that managers were circumventing this using their social networks.  The same holds true for malfeasance on a larger scale, evident in many of the Frontline videos.

The interfaces of science, the fine arts, architecture, communications, the humanities, and the social sciences with business can provide a “two-way learning street” to use Ehrlich’s term.  Giving students liberal education knowledge truly integrated with applied professional knowledge should encourage more systems thinking.  Students will be familiar with complexity and have a wide array of concepts to draw from to analyze problems.

Moving towards the integration of liberal knowledge with professional education may not change the world, but in my opinion, as business educators, it’s doing our job.

This story on how the award winning Daily Bruin sold a “wrapper ad” made me think about the singularity of media and the future of print.  The PBS Frontline of The Persuaders shows how JetBlue used a similar wrapper ad in Boston to bump “real” content off of the visible front page and make JetBlue look like a front page story with a faux front page that was an ad.  Was it The Boston Globe?  Nah, it was a Boston-area tabloid, the Herald. 

I’ve been following The Daily Bruin story and saw the LA Weekly Tweet about it.  I saw the Innovation in College Media post on the issue, which had a good comparison of the real {right} versus faux {left} front pages.

Well, why would an award-winning student-run paper risk their reputation to sell ice cream?  On the other hand, is this even a big deal?  The editor of UC Berkeley’s Daily Cal up the road {down the street for me, this week} offered this::

“We were approached about the same ad, and we firmly decided against it. I really recognize the problems the Bruin are facing. We have them too, and considering we are one of the few papers that actually scaled back publication, we’re probably feeling the pain a lot worse.

We actually did end up running a similar ad, but inside (pp. 5-6) and more clearly labeled as Paid Advertising. Still not something I’m entirely comfortable with, but definitely something I can live with, considering we held on to the revenue. Would welcome your thoughts on it. Available at: http://www.dailycal.org/data/pdf/2249.pdf

The economics of print media make advertising necessary.  This post on Poynter shows that print isn’t dead in light of online media, which {to me} highlights relevance.  Readers will seek relevant content regardless of the medium, up to a point.  

Many on staff at The Daily Bruin weren’t on board with the decision to run this ad and as it turns out, the editor of The Daily Bruin announced that there would be no more ads of this sort.  Those who have seen The Corporation have seen examples of media exerting great influence over content (Jane Akre & Steve Wilson), so we have a situation where the fourth estate has revenue imperatives at the school paper level and above.

I think it’s a bad idea to mess with reputation or audience perceptions.  If you’re a tabloid or crappy paper {or crappy blog for that matter}, it probably doesn’t matter that much.  Audience expectations factor in that constrain what one does.  The ad execution wasn’t that creative and there was no great payoff, so in my opinion, it wasn’t worth the stretch for The Daily Bruin.  If I were Haagen-Dazs and its ad agency {I do believe it still is Goodby, Silverstein & Partners}, I’d wonder if this press is a plus or minus.  At best, I think it’s a wash.  The ad execution was meh & I never felt the “honeybees” campaign was “on code”.  Nevertheless, there are economic imperatives for print journalism.  It’s easy to Monday-morning quarterback the situation, but this situation isn’t going away any time soon.  Advertising content is becoming so pervasive, it’s in TV shows, movies, video games, etc.  Should a line be drawn at ads that look like news?

  • Should journalistic news content and advertising be strongly delineated?
  • Does it really matter to readers if it’s not?
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This will be the first installment of a multi-part series.  José, in a recent blog, brought up some excellent points regarding policy, power, and capital.  So, who are these villainous characters populating the halls of places like AIG, Lehman, and Merrill-Lynch?  A bunch of capitalist MBAs, who may never have read a word of Ayn Rand prose, but act out all sorts of wild, objectivist fantasies, right?

Well, there’s been a recent battle brewing on the Harvard Business blogs on the topic of the recent financial crisis and How to Fix Business Schools.   The editor-in-chief of the Harvard Business Review wanted to start a dialogue on the very topic::

“Are our business schools up to the job? Many critics have charged that the values imparted in MBA programs contributed significantly to the ethical and strategic lapses that led to the current economic crisis. Is that fair? And if so, what needs to change? How can business schools regain popular trust?”–Adi Ignatius

Joel Podolny, a Sociologist, notes in his blog post that “Business schools provide students with many technical skills, but they appear to do little, or nothing, to foster responsibility and accountability.”  Bob Sutton, an organizational sociologist, also brings up some interesting points on the Harvard blog, as well as his own::

  • One of the root problems with business schools is that too many are infected with assumptions that reinforce and bring out the worst in human-beings. In particular, the logic and discipline of economics usually rules the roost at business schools.”
  • “I have had Stanford students tell me for decades that Merrill is (or was) fundamentally dog eat dog world to live in and there is no incentive for helping coworkers and you get ahead by ignoring them, doing your work, and occasionally sticking a knife in their back.”

Sutton points a finger squarely at economics, which is a dominant mode of thinking in business schools (more on this later).  On the other side of the fence, Steve Kaplan, an economist, offers up “The Economists Have It Right,” where he notes the positives of economic thinking and how not following good economics leads to bad results::

“The tools economists give to students better equip them to understand the business world they will experience. In fact, one of the ways CEOs of financial services firms (e.g.Lehman’s Dick FuldMerrill Lynch’s Stan O’Neal and Citigroup’s Charles Prince) failed was in not understanding the agency theory and economics taught in business school. In particular, it is a simple economic point that it is a bad idea to pay up front fees and bonuses for investments or loans that have long-term payoffs.”

He goes on to state that efficiency advances due to economics has increased world GDP and well-being through businesses and capitalism.

First off, I have three degrees from AACSB business schools, but I’ve always been interdisciplinary and my training was steeped in the social sciences, as well as having exposure to the humanities at the graduate level.  My take is that many business schools have created a received-view, dare I say the hackneyed term paradigm, of solving problems.  I’ve seen and heard arguments about adding rigor through quantitative logics or a emphasis on ethics in the curriculum as solutions.  Given this, I have often wondered what type of students are we creating.  Critical problem solvers or disciples of a rational economics worldview (tempered with business ethics)?  It’s not just about how many economics courses are taken, but rather which paradigms are being used to build knowledge.  Which normative logics are being taught?

I think students pick up from business schools and the workplace HOW work gets done and how to get ahead.  There needs to be no smoking gun memo issued by a manager or a PowerPoint slide by a professor stating this.  How is this so?  It’s all about habitus (i.e., our actions are guided by our learned dispositions within a context) and doxa (i.e., what is taken-for-granted in a given context), borrowing from Pierre Bourdieu.  Business schools teach “the game.”  Pop culture depicts the habitus and doxa of the business game with overkill, but the examples are nevertheless instructive.

Oliver Stone’s Wall Street (1987) {left} has Gordon Gekko state a declaration of principles, seeming to echo the very spirit of Adam Smith himself.  “Greed is good” is declared with almost religious fervor, a manifestation of the final trajectory of Max Weber’s take on Martin Luther’s “quiet revolution.”  Boiler Room (2000) {right} has Jim Young indoctrinate the noobs* to the culture.  Now, imagine these images of hyperbole toned down and couched in lectures, cases, and war stories.  This is not to say that it’s all bad and that all that is being taught is that opportunism and guile are justly rewarded.  I will say that there are patterns based upon dominant ways of thinking about business and organizations, often based upon assumptions of rationality and certain logics (but not others).  One might just say it’s simple pragmatics.  It doesn’t have to be this way.  Sutton, in a comment response to Kaplan, notes what is being done at Stanford::

“…The bulk of the class is getting the students out and spreading ideas — they have spread (or tried to spread — failure happens!): Firefox (by building real browsers); practices for making Wal-Mart employees more aware of the environmental impact of the products they sell; hip-hop music; financial responsibility among younger people; and Facebook. In all cases, they have done these things by working among real customers and employees, and their work was judged by real executives from this companies. In other classes, we have done stuff like redesign and change an all-hands meeting in a real company.

So although the image of practical education most business schools present is the telling of war stories, our approach (which is expensive and inefficient) is to start with and weave in some general principles (including design thinking), some stories about how it works, and then to require the students to actually implement some change. This is a different model of management education than most business school professors imagine.”

Exactly.  I know that this type of approach is likely only at top-tier schools and niche programs.

I’d like to see business schools move towards giving students concepts and tools to re-think processes and practices that go beyond how things are currently done.  I’d like to see programs as incubators of ideas.  Places where students can try things and fail, learning from their mistakes.  I’d like to see business schools get students to think in terms of social systems and to incorporate practical solutions to dealing with the interface of different forms of capital (i.e., financial, social, political, cultural, natural, etc.).  In other words, stop trying to boil everything down to financial capital or over-rely upon particular disciplinary thinking.

I think there is creative work ahead for business schools, particularly given the current scrutiny, as well as the fact that the market for programs is increasingly global.  I’ll leave this installment with a Goethe quote::

“To refashion the fashioned, lest it harden into iron, is work of an endless vital activity/Und umzuschaffen das Geschaffne,  Damit sichs nicht zum Starren waffne,  Wirkt ewiges lebendiges Tun.”–Eins und Alles 

showcase

One of my students blogged about not being able to watch ABC’s Lost while studying abroad:

 “Interestingly enough, ABC was the first network to set up a deal with iTunes ‘to seek out alterative distribution venues for its show…’ I personally love that you can watch shows on online form ABC.com. Sometimes, I think its even better than watching it when it originally airs because the commercials are only 30 seconds and I can conveniently watch on Mac while I’m cozy in my bed. iTunes is also great though because when I was studying abroad in South Africa I had no television and ABC.com wouldn’t work outside the country, so I had to resort to buying shows online. I loved the fact that after I bought each show they were saved in my library and I could watch them whenever I liked, without any commercials.”

I’ve run into not being able to watch US content in Canada and was really frustrated when there was no legal way to watch shows like season 3 of The Venture Brothers, as they were being aired in the summer of 2008.  {There’s a possible workaround that I mention in my blog comment above.}  Canadian content in the US, such as the Trailer Park Boys (above) is a thornier problem, as one will need a Canadian web proxy for viewing.  Neither of these shows were available for purchase on iTunes when I was wanting to watch them.

I’m often asked, why is web content being geographically restricted?  A big issue has to do with intellectual property (IP) rights.  Here’s an exchange I saw on CBC about why the Hockey Night in Canada (HNIC) and the Stanley Cup cannot be available online to overseas web surfers:

“O: I have to ask becuase I have a [l]ot of friends who live overseas…

Every time I talk to them they ask me why they can’t watch the Stanley Cup online

AL: One of our most common complaints, for sure.

O: Oh really?

AL: Sure. Our agreement with the NHL is for Canada only. NBC and Versus wouldn’t like it if someone in Boise was watching an HNIC broadcast online, eating into their customer base. Ditto for someone in Sweden (although I don’t know who’s broadcasting competitively there).

I understand the frust[r]ation, though. We’re sending this online to a population that can watch it on main net and in HD.. why give them online? But it’s the way of the future and our numbers were, I’d say, solid for a first-time, and for games that were played in the evening (not online’s prime time by any means).”

The Balkanized Web

So, if you’re in Sweden & want to watch HNIC, you’re out of luck, despite the fact that you{and hundreds of others} watching in Sweden may have effect on revenues, since there’s nobody broadcasting it.

The contractual obligations are keeping the web content geographically bound, despite the web being decentralized and global.   The marketing limitations are keeping content from being legitimately purchased on iTunes {and sites like it} or through pay-per-view/video-on-demand via the web or cable/satellite means.  Geographic restrictions are frustrating audiences, leaving revenues on the table, and limiting the building of global audiences.

It’s clear that broadcasters are keenly interested in revenue streams, but still don’t get it, in many respects.  This Globe & Mail article really shows a lack of creativity in terms of addressing the “what should be online?” question.

“Even in the U.S., where NBC and Fox launched Hulu.com to showcase their programs online, the ad revenue generated from that business is still a mere fraction of network TV revenues, Mr. Eiley said.

In Canada last year, online advertising revenue from TV shows was about 1.6 per cent of total TV advertising revenue. The trend is troubling for broadcasters, since audiences are increasingly demanding online programming. Mr. Eiley said the networks are left with unattractive options for online content – either pack more commercials into Internet shows or charge for content.”

There are several issues going on.  Content as IP is being treated as an asset that must generate revenues, but what about trying to get more people interested in that asset in order to foster future revenue streams.  The networks aren’t always being creative about using Web 2.0 to help build buzz and audience.  They should be trying to leverage Web 2.0 to build audience, but how can you really do this when so much of what is being produced and aired is pure, mind-numbing kife.  

beingerica1Over the holidays, I saw CBC really hyping Being Erica {see trailer below}, which {to me}, when I saw it in February was like watching a slightly less neurotic Ally McBeal being inserted in a sort of Coen Brothers-esque time-traveling world of suspended quirky disbelief.  Sort of.  The network used a prequel blog and Facebook, making it seem like they were really pushing to not just get the word out, but to get people hooked on the idea of Erica, because they know her.  Plus, even if you couldn’t watch the shows on CBC online, you could purchase episodes of the entire season on iTunes {above}.  

The ratings are so-so for Canada, high 500Ks down to 511K, and it looks like it will get another season, albeit with fewer episodes.  This type of support is a luxury that wasn’t afforded to Douglas Coupland’s jPod.  Not that I’m bitter, CBC.  Not at all.

  1. What are your thoughts on TV content on the web?
  2. What are some creative ways to use Web 2.0 to deal with IP issues and revenues?

“There is ONE medium.”

Will that be the forthcoming declarative utterance to end all utterances?  If so, let me be one of the first few to coin it.

There has been a lot of buzz on web versus print with Clay Shirky  (Shoutout to Temporaryversion) discussing the business implications of old models struggling to deal with new ones.  (Here’s an example by Shirky on why newspapers cannot adopt a iTunes-like model).  I see one of the key challenges as culture, in that (North)American culture is one of what I call “quick cuts and remix.”  You see this in talk of convergence culture and Jenkins’s book, which describes instances of the modalities and materialities (Pfeiffer) of media combining.  We see in our everyday lives the Internet is taking over TV viewing time and also offering up viewing of broadcast TV/radio shows.  We can read books online or on handheld devices like Kindle hooked to databases.  Advertising and product placement are becoming more and more ubiquitous, so that this will be not so far-fetched.  [ThickCulture is brought to you by Contexts.  Cutting-edge content provided free of charge by the American Sociological Association]

We “scan” and read “at” things.  If we (or our attention spans) are pinched for time, we get information by reading the Yahoo headlines, not the article.  We are promiscuous in our media habits and don’t want to pay for things we don’t feel we should pay for.

Enter Walter Benjamin & Roger Chartier.  Benjamin’s The Work of Art in the Age of Mechanical Reproduction   (full text here) in my opinion is central to understanding what’s going on.  If we look at media content as “art,” a pattern emerges:

“An analysis of art in the age of mechanical reproduction must do justice to these relationships, for they lead us to an all-important insight: for the first time in world history, mechanical reproduction emancipates the work of art from its parasitical dependence on ritual. To an ever greater degree the work of art reproduced becomes the work of art designed for reproducibility. From a photographic negative, for example, one can make any number of prints; to ask for the “authentic” print makes no sense. But the instant the criterion of authenticity ceases to be applicable to artistic production, the total function of art is reversed. Instead of being based on ritual, it begins to be based on another practice – politics.”

Two things.  I think that content isn’t emancipated from ritual, but rather that new rituals and culturally-driven patterns of praxis (i.e., drivers of meaning) are created, often in unpredictable ways.  Media content can now be taken and repurposed.  The mashup is a perfect example, along with user-driven meanings in Web 2.0.  The reference to politics as a basis is a nod to Benjamin’s Marxism.  I believe that media content and art now are squarely in the realm, not of politics, but of the political economy, specifically in terms of inter/actions in markets.  

Roger Chartier in The Order of Books notes that in studying print capitalism, in order to understand it within a cultural context, we need to address (1) the text (content), (2) the book (media), and (3) reading practices.  There has been a lot of attention on the first two, but less solid understanding on the reading of media.  What Jenkins teaches us through his thick description of the current media milieu is that the lines between media are blurring.  We see it in the modes and materialities, but also in the economics.  I feel we are moving towards a singularity of media.  For example, some will say print and broadcast TV are both dead, as both will soon be killed by the web.  That’s the wrong way of thinking.  This assumes a linearity akin to upshifting a manual transmission.

"Valentine: Lindsay's Adventures in Wonderland" (2007) --14
"Valentine: Lindsay's Adventures in Wonderland" (2007) --14

In terms of media praxis, success will often be about creating models of how media can be intertwined to create value.  Take any pop culture figure, such as Lindsay Lohan.  She’s in film, she’s a singer, a celebrity newsmaker and tabloid fodder, and the butt of the satirists’ joke (see left).  The Internet is moving towards collapsing all paths to Lindsay into a single LindsayÜberstraße, a vertitable autobahn of linked Web 2.0 content.

I think it is telling that the Journalism School at CUNY, which is earning a reputation for being on the leading edge, is no longer requiring students to commit to a media track.  Additionally, with integrated market communications (IMC), there will be increasing market-based pressures to view media as one.  A future post will grapple with the Deleuzean idea of singularity and how it applies to media.  I think we need to address how people are “reading” all media in this Web 2.0 age.  Why?  We finally might get a handle on figuring out how the new technologies will specifically transform culture, economics, and society.

Is print dead?  What about the demise of the Fourth estate, perhaps a linchpin of democracy?  Well, someone else said this, not me, but I’m more interested in good journalism than newspapers.  The problem is that newspapers and the  news media are often tied to economic imperatives, which is (in my opinion) a historical trajectory that is by no means set.  We need to think about content in the age of infinite replication, which makes Benjamin such an important figure.

My friend Mimi Zeiger at Loudpaper blogged about the state of print.  I think it’s important to think about the implications of the functions of journalism and publishing and how these will be manifested, as media goes singular.  I personally feel a certain fondness for actual printed work.  It may have more to do with the specific æsthetics of the medium than anything and possibly the tactile experience.

  • Do you think it’s useful to think of media as singular?
  • What is the future of print?

For those who feel they have something important to say, I’ll leave you with the following, a portrait of Miranda July.

artwork_images_424078385_453521_ed-templeton
"Portrait of Miranda July" (2008) Ed Templeton
           

The Twittering Machine

The Twittering Machine (1922)-Paul Klee

The news has been covering the testy exchange between Obama and CNN’s Ed Henry.  Henry asked a series of questions, including one of why the Obama himself wasn’t immediately outraged about the AIG bonuses.  Barack responded by saying he likes to know what he’s talking about before he speaks.  Sure, the press is covering it, but the press is also covering how Twitterers are reacting to these stories and video clips.

 

You can see for yourself by searching on Twitter: Obama Ed Henry.  On Wednesday, March 25, as of 11:44 EDT, the responses were trending towards Obama, with many tweets using the term “smackdown.”

There are nuances of communication that are more in the open now more than ever.  The ability for Web 2.0 multimedia to be shared quickly can help to provide context for these exchanges, as well as providing users with a fora for getting their views out there.  I would even argue that these technologies can even gauge the American zeitgeist to a certain extent.

Last night on CNN on Anderson Cooper, Ed Henry gave his side of the exchange on the AIG outrage matter:

I thought it was funny that at the end AC quipped, “you can nurse your wounds tonight, Ed.”

Will these 2.0 technologies (like Twitter) create both challenges and opportunities in future PR battles?  Undoubtedly.  (Will PR turn into pwn relations in certain circles?)  It will be interesting to see how the use of these technologies evolves over time.