If you walked through a city without looking up at any billboards, could advertisers yell at you? Could the owner of an iconic building shame you for “stealing” a beautiful view while weaseling them out of their livelihood? It sounds absurd, and you might remember a viral quote from Banksy (riffing on original writing from Sean Tejaratchi), tearing the idea apart.
But what about digital advertising? The internet looks very different if you are using software to block advertisements. Use it for a long time you’ll forget how much junk a user has to slog through to read or watch anything.
Of course, blocking ads cuts into the main source of support for online publications. Lately, many have taken up a new approach to discourage their users from blocking ads: good old fashioned shame and guilt.
We can have an important conversation about the ethics of paying for content online, but what strikes me the most about these pop-ups are some core sociological questions about the shaming tactic: why here, and why now?
For a long time, social scientists have seen a “digital divide” in how unequal access to the internet reinforces social inequality. Research also shows that the digital divide isn’t just about access; people learn to use the internet in different ways from these early access experiences. From the design side, sociologists Jenny Davis and James Chouinard have also written about affordance theory: the way technology requests, demands, allows, encourages, discourages, and refuses different kinds of behavior from users.
For some, the internet is about abundance and agency. Take as much time as you need to figure out your problems, and, if things don’t work out, bend the world to your will! Grab open source software or write a script to automate the boring stuff! Open your app of choice to hail a ride if the bus is delayed or the taxis are busy! For others, these choices aren’t as readily apparent. If you had to trek to the library and sign up for time-limited computer access, the internet can seem a lot less helpful and a lot less free, at least at first glance.
These ideas help us understand the biggest problem for ad-block shaming: “soft” barriers, delays, and emotional appeals are trying to change the behavior of people who already have the upper hand from learning to seek out and use blocking software to make the internet work better for them. David Banks’ writing on this over at Cyborgology in 2015 shows the power struggle at work:
The ad blocker should not be seen as a selfish technology. It is a socialist cudgel—something that forces otherwise lazy capitalists to find new and inventive ways to make their creations sustainable. Ad blockers are one of the few tools users have to fight against the need to monetize fast and big because it troubles the predictability of readily traceable attention.
Now, emotional appeals like guilt and shame are the next step after stronger power plays like rigid paywalls largely failed for publishing companies. The challenge is that guilt and shame require a larger sense of community obligation for people to feel their effects, and I am not sure a pop-up is ever going to be anything other than an obstacle to get around.
It’s not that online advertising is inherently good or bad, and the problem of paying artists and writers in the digital age is a serious concern. But in addition to these considerations, looking directly at the way web design tries to shape our online interactions can better prepare us to see how the rules of the social world can be challenged and changed.