The joke about the woman who sued McDonald’s after spilling hot coffee in her lap has become a cultural lightening rod, mocked in sitcoms and used to argue in favor of reforming the law that guides civil lawsuits. In fact, the coffee was served 30 degrees higher than coffee made at home. When it spilled between 79-year-old Stella Liebeck’s legs and pooled in her seat, she went into shock. She was burned over 16% of her body, 6% of the burns were 3rd degree. She spent a week in the hospital and had to have skin grafts. When she asked McDonald’s to pay her hospital bills, they refused. Later it came out that the restaurant had gotten many complaints about the temperature of their coffee.
This New York Times video reviews the case, described as the “most widely misunderstood story in America.” From a sociological perspective, it’s a great example of how stories can bounce around in the media echo chamber, constrained by the need for sound bites, and become a cultural touchstone.
Lisa Wade, PhD is an Associate Professor at Tulane University. She is the author of American Hookup, a book about college sexual culture; a textbook about gender; and a forthcoming introductory text: Terrible Magnificent Sociology. You can follow her on Twitter and Instagram.
Comments 34
Larry Charles Wilson — December 7, 2013
No sensible person puts hot anything between their legs.
nsv — December 7, 2013
The movie "Hot Coffee," which is referenced in the Times video, is very eye-opening. In it, the point is made that the civil justice system is one of the few mechanisms available for individuals to challenge large institutions or corporations. To my mind, this is an important tool in a time when inequality based on wealth is increasing and the power of the corporation is growing. If large institutions are going to be held accountable for their behavior, then we have to maintain a system that allows the rest of us to call them out for bad behavior.
Mike — December 7, 2013
You have to question the intelligence of someone who would put a cup of hot anything between their legs while driving. I feel bad for the woman for her injuries but who's really to blame here?
Gustavo — December 7, 2013
"cultural lightening rod" Lightening means to make lighter, as in bleaching, the electrical discharge in a storm is lightning.
Amadi — December 7, 2013
I like to counter soundbytes about this case with one of my own: the coffee was so incredibly hot that Ms. Liebeck's genitalia was fused together, the skin essentially melted.
nohoval_turrets — December 9, 2013
I still don't really get this. McDonald's served their coffee at 180 to 190F. That seems to me to be about the perfect temp for making and keeping coffee. Surely you should have a reasonable expectation of coffee being that hot? And if you have an unfortunate mishap - surely that's your own problem?
I guess maybe there's a cultural issue here - maybe Americans are used to cooler coffee compared with Europe?
Links that Matter – 12/10 | — December 9, 2013
[…] are now two Americas. My country is a horror showBlack gays make up largest share of LGBT communityThe Soundbite echo chamber and the women who sued McDonald’s for too hot coffee5 Invisible realities of being bisexualMandela will never, ever be your minstrelFinding Jesus at the […]
Bill R — December 12, 2013
Yep, Mickey D's really blew this one didn't they? Odd too since they're usually solid on reputation management in an industry that spends a lot on that.
Ultimately I'm not a customer but I am a big fan of theirs. They keep beating out their competition and their stock really hangs in there. They've got to be growing 6% a year or more fairly consistently now for a decade or so. Pretty amazing if you thing about how difficult an achievement that is for a commodity-based company approaching $100 million market cap.
The coffee incident is a lesson for all corporations, not for the amount paid, but for the blowback on reputation. Treat the little people fairly and it pays off in the long term...
10 Awesome Links to Make Your Friday Better | Foreign Holidays — December 13, 2013
[…] Do you know the real story behind the woman who sued McDonald’s for spilling her hot coffee?? It’s actually pretty serious. […]
marvin nubwaxer — December 13, 2013
one look at the pictures of the woman's injuries would shut the mouths of the all the people who might think her plight is funny or trivial.