While tech-writers often act as if the Web is something out there away from society, we all know (and they do too) that technology is always embedded in social structures, power, domination and inequalities. And the words we choose to talk about tech, while seemingly innocuous, betray some pretty heavy political predispositions.
Yesterday, the New York Times ran a story looking at a “new digital divide” where “poorer” folks aren’t using the web in a “meaningful” way but instead are “wasting time” on social media. I was reminded of how Facebook users looked down on MySpace users a few years ago or the current racist rhetoric surrounding iPhone versus Android mobile phone users. Technology is often an excuse to reify the fallacy that those less privledged are an other, different, less capable and less human.
Whenever someone declares what Internet-use is “meaningful” versus a “waste” we must be critical: who is making the claim? who benefits from these too-commonly constructed hierarchies? And here, as usual, we are dealing with a hierarchical framework created by privileged folks for everyone else to placed within.
New York Times reporter Matt Richtel looks at how children of poor families connect more on social media – and declares it “a waste of time.” Talking about children of less educated parents, Vicky Rideout is quoted in the article as saying, “Despite the educational potential of computers, the reality is that their use for education or meaningful content creation is minuscule compared to their use for pure entertainment […]Instead of closing the achievement gap, they’re widening the time-wasting gap” [emphases added].
The more “meaningful” technology use is defined as that which is more “productive.” By productivity the article points to things like how to apply for jobs online, use word processors, use parent-filters and finding ”educational” links.
While these are important skills to be sure, to discount identity performance, socialization and other activities on social media as not productive, not educational, not meaningful, pure entertainment and a waste of time offensively reduces less privileged folks as “an other,” less worthy and less human.
When seeing this story, my first reaction was to find sociologist and author of Cyber Racism Jessie Daniels’ Twitter stream. Of course she was on top of this, providing analysis, more links to other stories like this and links to those who have challenged the digital divide rhetoric. She says all of this better than I, so here’s a Storify I created of her reaction [I can’t embed it on this site]: “Jessie Daniels on the ‘New Digital Divide’.”
Like this New York Times article, the goal of ‘digital divide’ rhetoric is to fix the division; not to repair but to preserve it. The rhetoric claims to be about identifying and mending a divide when the reality is that it is more about creating and reifying a divide; to invent differences, chastise and paternalistically help, educate and “civilize” the manufactured “other.”
More work should be done in the future demonstrating how social media is indeed productive, meaningful and important and not a waste of time [also, since when is entertainment always a waste?]. But we cannot begin this work until we stop manufacturing divides and start recognizing all Internet users as equally and fully human.
Comments 30
Elly/QRG — May 31, 2012
Good post.
I read the storify you made of Jessie Daniels' tweets on this and I agreed with much of it. Except for her suggestion that digital access/use should maybe be conceptualised as a human rights issue.
I have problems with the 'human rights' rhetoric as you do with the 'digital divide' rhetoric. Because it does not actually ensure human rights. For example we have a right to access to food and shelter and many people in the world do not enjoy that 'right', so a right to digital technology seems wishful thinking at least.
Sometimes I think 'human rights' just make middle class people feel better about their privileges.
I am a Foucauldian so I am interested in discourse. And the digital divide discourse is one as you say where power is reinforced as well as challenged.
I'm also a Public Enemy fan. So....
Dan Greene — May 31, 2012
Digital divide discourse, academic and journalistic, is woefully short of historic, economic, and cross-cultural perspective. A few comments on broadening the conversation from this terrific start.
- Digital divide rhetoric emerges out of the Clinton administration, as they were deregulating the buildout of internet infrastructure and sorta-kinda worrying about the consequences. If we're familiar with the common sense of 'culture of poverty' arguments at that time, it should be no surprise that we keep on blaming poor people of color for their own troubles. This is, after all, the same conversation that gives us imaginary welfare queens and ends welfare as we knew it with the Personal Responsibility and Work Opportunity Act, initiating a nation-wide program of tying poverty assistance to job success, drug testing, and surveillance of welfare recipients' sexual behaviors. Social problems become individual pathologies.
- Information processing is our main mode of production in the US. It doesn't require as many workers as industrial capitalism did, so the digitally divided are re-cast as lazy waste and we don't make many attempts to change that. It's no surprise that, as David Simon repeatedly emphasizes, low-resource areas turn to drug trafficking because it's just as reliable and profitable as US Steel or Ford employment used to be. Again though, drug trafficking is cast as a moral failing instead of a smart business decision.
- If information processing is our main mode of production, we have to remember that gaining internet access is a two-way street. Gaining access means being accessed. The free Web is funded by data surveillance. So the Times may be right that these folks aren't being productive for their own sakes--again, a biased, poorly defined judgement, but still give them some credit for meaning well--but they are still doing work (prosuming, as y'all say) for Facebook, Twitter, Google, etc. In industrial capitalism, some of the biggest charitable organizations were run by the titans of industry who set the rules for class conflict in the first place (e.g., Ford, Carnegie, Rockefeller). Bill Gates does the same thing today, and his foundation speaks about access in the same terms as the Times--individuals gaining access to office-based productivity materials. I personally read much of the digital divide rhetoric as nervousness over a group of people not submitting their data to the new economy. In that way, the Times is dead wrong that these people are locking themselves out of the economy by spending time on Facebook. Identity play is enormously profitable, just not necessarily for the players.
(This is my diss topic, so forgive me for going long).
In the end though, we can't just complain. We have to offer alternatives. Community design and community informatics approaches try to assess the needs of communities and involve them in the build process. The copyfight movement isn't just a niche concern for white, upper class, internet workers---it's a fight over who owns the mode of production. Less stringent copyrights, more encouragement to play and remix, and opportunities to turn off surveillance of Google Docs and various other 'free' solutions would go a long way towards changing the course of any so-called digital divide.
-Dan
David — May 31, 2012
I agree 100% that the way the article seemed to toss off a definition of what is considered a waste of time was really poor. A lot of social media use IS educational, so are some movies etc., and, as you noted, even when they're pursued solely for "fun" who is to say that entertainment is a bad use of time all the time. It's not clear exactly how the researchers are defining "waste of time" vs "productive use of time," and further, even if they did, who are they to define these activities. With that said, is it not reasonable to say - more delicately, less definitively - that staying up all night playing video games and/or using social media or watching movies leaving a student too tired to perform at school is generally not the best idea? I'm sure there are exceptions, but this probably isn't the healthiest use of time for most kids most of the time.
I'm not understanding this: ""But we cannot begin this work until we stop manufacturing divides and start recognizing all Internet users as equally and fully human." It didn't seem to me that the article or researchers it quoted were saying anyone was less than human. The researchers (or at least the way their work was framed in the article) are making some gross (pun intended) generalized value judgments about people's use of time. But, perhaps, is it not unreasonable, if it was defined and framed in a more precise way, that this research is pointing to something worthwhile? If the usage of computers, smart phones, etc. differs between different groups (however those groups are defined), should that not be pointed out and studied? The offhand judgments that were made about this use seemed unscientific for sure, and you're right, wanting to help people is paternalistic, but not all paternalism is automatically bad.
"The goal of ‘digital divide’ rhetoric is to fix the division; not to repair but to preserve it... to invent differences." How is this so? If there is a clear difference in how different groups of people use computers, how is that difference "invented?" We may disagree with the criteria they studied, and we may disagree with the judgements about which actions are a waste or valuable use of time, but that's not the same as saying the differences are invented. By that frame, it seems any study of how different groups spend their time "invents" differences, which doesn't make sense.
groupuscule — May 31, 2012
Great post & you're making an important point. Another way to look at this digital divide is that poorer families aren't receiving the cultural capital that they need to be impressive internet users—see: iPhone users calling Android users "ghetto"... a distinction that only matters in a world where this type of cultural capital determines economic & social access.
But we can't get 100% your position here, because there is junk internet—just like there's junk food! You can defend (on a "class" basis) someone's right to drink 24 cans of coke a day—or for that matter, smoke 24 cigarettes—but after a certain point you have to acknowledge that these substances are poison.
Facebook is poisonous in a lot of ways, even if it also has a lot of positives for users. It's a social outlet—but it's a heavily-controlled social outlet, that has users working for Zuckerberg without getting compensated in return. I think we'd *all* be better off if social media on the internet were controlled more democratically... and so it would also be fair to say that users deep in the SM trenches could really be better off.
(It's funny that the article makes no mention of porn, which AFAIK is still the biggest & most profitable part of the internet!)
I think you are actually misreading the Rideout quote, which the article describes as applying to rich & poor kids' use of the internet. The article then *goes on* to say that challenges are *heightened* in situations where there's resource scarcity, which makes sense--there's less leeway to fuck around! Seriously!
Matt Rafalow — June 2, 2012
I worked with the Kaiser data last year, and was just struck by how there are no survey measures that I can remember that evaluate "wasted time" -- this was an invention of the journalism and shows the power of the dominant discourse in shaping which kinds of tech/new media practices are privileged over others. When I first saw the data I was actually like, "Oh wow! Low income & poc youth (p.s., no data well gets at intersections of low income AND poc folks yet ["truly disadvantaged"], but that doesn't stop the media from saying we do have that data) are using social media at higher rates than privileged whites! Rock on, and what might be happening on the ground?" Just shows how people can look at the same datasets and have very different takeaways. Anyways, I wish there were more ways for society to take advantage of what actually feel like opportunities to create social change instead of reinforce these weird panics that privilege the same groups over and over.
I also think that the rhetoric itself is tricky, because we do still want to "close gaps" in some sense and provide tech/broadband/etc. to communities and schools that don't have it, and policy measures really do need a social oomph to actually get passed and get money allocated to the right efforts. But even though I'm a techie at heart, just taking a simple walk through many failing schools can make clear to anyone that the national priorities for these schools are totally messed. These schools need money for health care, care for schoolgrounds, for better quality lunch and breakfast meals, and for teacher salaries. Millions and millions of dollars have been funneled from donors and taxes to implement 1-to-1 laptop programs and the like and often these schools can't take advantage of the tech in the ways that better off schools can. Last year I was hanging out in three schools that varied by SES/race, and cultural and economic factors that shape the school context really trumped much use of tech at the underserved school. I think this is also a case where tech/new media practices can't be considered in a vacuum; so many elements of everyday life inform tech use in addition to the outlying cultural standards that determine which uses are more valuable than others.
sally — June 2, 2012
"Another way to look at this digital divide is that poorer families aren’t receiving the cultural capital that they need to be impressive internet users"
I'd add that they don't even know what to look for in terms of knowledge other than their own networks, which reinforce the problem in other ways.
The thing I found interesting about the NYT piece was how there is this assumption that the time is "wasted" and that there isn't really a concern as to actually why.
What is going on in the families, schools and communities of this (frankly, I think it happens in all demographics) "demographic" that is not being spoken about here?
If FB (and various other assorted "time wasting" apps) are becoming perceived sources of "addiction" -- is there some sort of "pain" that is the origin driving that?
What is really missing in these communities?
If it's happening across demographic lines, what is going on that is making this so addictive anyway?
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