{"id":931,"date":"2008-05-16T04:53:43","date_gmt":"2008-05-16T09:53:43","guid":{"rendered":"http:\/\/thesocietypages.org\/socimages\/?p=931"},"modified":"2010-11-23T22:53:03","modified_gmt":"2010-11-24T03:53:03","slug":"emotions-at-work","status":"publish","type":"post","link":"https:\/\/thesocietypages.org\/socimages\/2008\/05\/16\/emotions-at-work\/","title":{"rendered":"Emotions at Work"},"content":{"rendered":"<p>I snapped this picture at my local grocery store. Sorry about the blurriness. It reads: &#8221; &#8216;THE CUSTOMER IS THE REASON FOR OUR BUSINESS&#8217;&#8230; Please, Thank Check Writing Customers BY NAME!&#8221; And then under the smiley face it says &#8220;Customers First. NO CHATTER!&#8221;<\/p>\n<p>What an amazing example of how employees are required to do <a href=\"http:\/\/en.wikipedia.org\/wiki\/Emotional_labor\" target=\"_blank\">emotional labor<\/a>! First, the employee should refer to them by name if possible, thereby <em>pretending<\/em> to know them. Second, the employee should be friendly and chat with his or her customers, but only if they initiate. So no one cares if the employee is in the mood to chat, he or she must respond to the customer&#8217;s initiation or lack thereof.<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-930\" src=\"https:\/\/thesocietypages.org\/socimages\/files\/2008\/05\/misc-emotion-work-at-the-grocery-store.jpg\" alt=\"\" width=\"500\" height=\"374\" \/><\/p>\n<p style=\"text-align: left\">As someone who has not had a service job like cashier at a grocery store in a very long time, I am distressed by how insulting this little &#8220;reminder&#8221; is&#8230; with it&#8217;s CAPITAL letters, exclamation points, and mocking smiley face.<\/p>\n<p style=\"text-align: left\">A good book on the topic of emotion work is <em>Fast Food, Fast Talk<\/em> by Robin Leidner. An even better one is <em>The Managed Heart<\/em> by Arlie Hochschild.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I snapped this picture at my local grocery store. Sorry about the blurriness. It reads: &#8221; &#8216;THE CUSTOMER IS THE REASON FOR OUR BUSINESS&#8217;&#8230; Please, Thank Check Writing Customers BY NAME!&#8221; And then under the smiley face it says &#8220;Customers First. NO CHATTER!&#8221; What an amazing example of how employees are required to do emotional [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[329,76],"class_list":["post-931","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-emotion","tag-work"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/posts\/931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/comments?post=931"}],"version-history":[{"count":2,"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/posts\/931\/revisions"}],"predecessor-version":[{"id":3194,"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/posts\/931\/revisions\/3194"}],"wp:attachment":[{"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/media?parent=931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/categories?post=931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thesocietypages.org\/socimages\/wp-json\/wp\/v2\/tags?post=931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}