{"id":6238,"date":"2017-04-19T08:00:27","date_gmt":"2017-04-19T13:00:27","guid":{"rendered":"https:\/\/thesocietypages.org\/clippings\/?p=6238"},"modified":"2017-04-17T14:48:41","modified_gmt":"2017-04-17T19:48:41","slug":"6238","status":"publish","type":"post","link":"https:\/\/thesocietypages.org\/clippings\/2017\/04\/19\/6238\/","title":{"rendered":"Double-Booked and Discontented Airline Passengers"},"content":{"rendered":"<figure id=\"attachment_6240\" aria-describedby=\"caption-attachment-6240\" style=\"width: 500px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.flickr.com\/photos\/diongillard\/277059377\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6240\" src=\"https:\/\/thesocietypages.org\/clippings\/files\/2017\/04\/277059377_c406a30286_z.jpg\" alt=\"\" width=\"500\" height=\"375\" srcset=\"https:\/\/thesocietypages.org\/clippings\/files\/2017\/04\/277059377_c406a30286_z.jpg 640w, https:\/\/thesocietypages.org\/clippings\/files\/2017\/04\/277059377_c406a30286_z-300x225.jpg 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><figcaption id=\"caption-attachment-6240\" class=\"wp-caption-text\">Photo by dion gillard, Flickr CC<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Recently, a\u00a0<\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.youtube.com\/watch?v=VrDWY6C1178\" data-rel=\"lightbox-video-0\">video<\/a>\u00a0showing a United Airlines\u00a0<\/span><span style=\"font-weight: 400;\">passenger being forcefully dragged out off the plane\u00a0after refusing to give up his seat went viral. The airline had double-booked the seat, a common occurrence, but this passenger was not persuaded by the standard incentives offered and tensions escalated quickly. The <em>New York Times<\/em><\/span><span style=\"font-weight: 400;\">\u00a0recently\u00a0<a href=\"https:\/\/www.nytimes.com\/2017\/04\/12\/travel\/in-the-air-that-uneasy-feeling-of-us-vs-them.html?_r=1\">discussed the history of these airline practices<\/a>\u00a0and looked to sociology to help explain what happened on that United flight.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As the article explains, the government controlled airfares and routes before the Airline Deregulation Act of 1978. From then on, airlines have diverged in terms of prices, accommodations, and business practices. Due to fears surrounding\u00a09\/11 and tighter wallets due to the\u00a0global recession of 2008, airlines began to ramp up their practice of\u00a0double-booking flights in order to guarantee that planes are always full\u00a0and to maximize profits.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This business practice may make sense to the airline, but it is not typically appreciated by its clientele. <\/span><a href=\"http:\/\/www.albany.edu\/sociology\/Elizabeth-Popp-Berman.php\"><span style=\"font-weight: 400;\">Elizabeth Popp Berman<\/span><\/a><span style=\"font-weight: 400;\">, a sociologist at the University at Albany, explains\u00a0that there is well-documented research that could have predicted the United incident. She states, \u00a0<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cThere is a lot of research in organizational settings that suggests perceptions of unfairness lead to anger, hostility and spiteful behavior \u2026 When an airline\u2019s decision to remove passengers is seen as unfair because it does not conform to expectations about passengers\u2019 rights or the airline\u2019s obligations, it is not surprising that passengers will become less compliant.\u201d<\/span><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Recently, a\u00a0video\u00a0showing a United Airlines\u00a0passenger being forcefully dragged out off the plane\u00a0after refusing to give up his seat went viral. The airline had double-booked the seat, a common occurrence, but this passenger was not persuaded by the standard incentives offered and tensions escalated quickly. The New York Times\u00a0recently\u00a0discussed the history of these airline practices\u00a0and looked [&hellip;]<\/p>\n","protected":false},"author":1957,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[15],"tags":[96163,39112,96164],"class_list":["post-6238","post","type-post","status-publish","format-standard","hentry","category-culture","tag-airline-policies","tag-culture","tag-united-airlines-incident"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts\/6238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/users\/1957"}],"replies":[{"embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/comments?post=6238"}],"version-history":[{"count":5,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts\/6238\/revisions"}],"predecessor-version":[{"id":6242,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts\/6238\/revisions\/6242"}],"wp:attachment":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/media?parent=6238"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/categories?post=6238"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/tags?post=6238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}