{"id":4079,"date":"2013-02-23T08:49:28","date_gmt":"2013-02-23T13:49:28","guid":{"rendered":"http:\/\/thesocietypages.org\/citings\/?p=4079"},"modified":"2013-02-23T11:45:57","modified_gmt":"2013-02-23T16:45:57","slug":"service-with-a-smile-or-else","status":"publish","type":"post","link":"https:\/\/thesocietypages.org\/clippings\/2013\/02\/23\/service-with-a-smile-or-else\/","title":{"rendered":"Service with a Smile—Or Else."},"content":{"rendered":"
\"At<\/a>
At TGI Friday’s, “flair”=fun. Photo by Derek Morrison via flickr.com.<\/figcaption><\/figure>\n

It\u2019s a common problem in post-recession America: you hate your job, but you also can\u2019t just up and get a new one. We usually have social options for dealing with this, ranging from commiserating with co-workers in the breakroom to organizing for better working conditions. But if you work in the service industry, where the customer isn\u2019t too keen on knowing<\/i> you hate your job, bosses can try to bust up the social bandwagon.<\/p>\n

A piece for MSNBC\u2019s The Ed Show<\/i><\/a> <\/i>makes great use of Arlie Hochschild\u2019s concept of \u201cemotional labor.\u201d The piece gives a handful of examples in which employees, from Starbucks baristas to Wal-Mart greeters, are increasingly burdened with managers\u2019 attempts to regulate how much they demonstrate enjoying their work<\/i>. The author even quotes one account of employees who could be fired for not touching each other frequently enough!<\/p>\n

This raises some fascinating questions for work in the 21st century. We know all social interactions are governed by rules and institutions, but when work is a scarce necessity, do we have the luxury of \u201cdoing what we love,\u201d or must we \u201cfake it \u2018til we make it\u201d… to a better job?<\/p>\n","protected":false},"excerpt":{"rendered":"

It\u2019s a common problem in post-recession America: you hate your job, but you also can\u2019t just up and get a new one. We usually have social options for dealing with this, ranging from commiserating with co-workers in the breakroom to organizing for better working conditions. But if you work in the service industry, where the […]<\/p>\n","protected":false},"author":1893,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[39074],"tags":[131,17228,1005,848],"class_list":["post-4079","post","type-post","status-publish","format-standard","hentry","category-sightings","tag-economy","tag-emotional-labor","tag-employment","tag-unemployment"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts\/4079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/users\/1893"}],"replies":[{"embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/comments?post=4079"}],"version-history":[{"count":5,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts\/4079\/revisions"}],"predecessor-version":[{"id":4086,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/posts\/4079\/revisions\/4086"}],"wp:attachment":[{"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/media?parent=4079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/categories?post=4079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thesocietypages.org\/clippings\/wp-json\/wp\/v2\/tags?post=4079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}